{"id":8472,"date":"2017-02-10T01:07:53","date_gmt":"2017-02-10T00:07:53","guid":{"rendered":"https:\/\/www.sprachschule-aktiv-muenchen.de\/?page_id=8472\/"},"modified":"2026-04-20T18:38:54","modified_gmt":"2026-04-20T16:38:54","slug":"legal-terms","status":"publish","type":"page","link":"https:\/\/www.sprachschule-aktiv-muenchen.de\/en\/legal-terms\/","title":{"rendered":"Legal terms"},"content":{"rendered":"

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General Standard Terms and Conditions by Sprachschule Aktiv Munich<\/em><\/h2>\n

\u00a7 1. General Provisions:<\/strong><\/p>\n

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  1. By registering for a course, a contract between the customer and the Language School is concluded. Registration can be made online or by mail.<\/li>\n
  2. By registering for a course, the candidate commits himself\/herself to pay in full the course fees before the beginning of the course. When paying by installments, the first installment is due before the beginning of the course. Payments can be made by bank transfer, in cash at all our locations (or by credit card at He\u00dfstrasse 90, 80797 M\u00fcnchen).<\/li>\n
  3. The booking of a course requires registration. Only once full payment\/payment of the first rate is made, the language school \u2018Sprachschule Aktiv M\u00fcnchen\u2019 is required to carry out the course.<\/li>\n
  4. Each semi-intensive course in German lasts 60 minutes. All other lesson hours last 45 minutes.<\/li>\n
  5. Applications, Cancellations and Alterations have to be in writing \u2013 preferably by email, and are not accepted verbally or via the phone. Our teachers are not authorized to accept them in any form.<\/li>\n
  6. Sprachschule Aktiv reserves the right to book premises depending on the availability. With the exception of Private Courses availability of certain rooms at certain locations cannot be claimed.<\/li>\n
  7. Sprachschule Aktiv M\u00fcnchen commits to have mainly native speakers run the courses. All our teachers are highly qualified and have extensive experience in teaching their language. Students have no claim to a course taught by a specific teacher.<\/li>\n
  8. The Language School Aktiv Munich endeavours to structure the course material in such a way that all participants can achieve the desired language goal. However, the Language School Aktiv Munich accepts no responsibility for failure to reach a certain language level or failure to pass exams. It cannot be guaranteed that the textbook will be covered in full during the course, as the individual progress of the participants is taken into account in the lessons and adapted to the respective learning speed. In this case, there is no entitlement to a refund of the course fee.<\/li>\n<\/ol>\n

    \u00a7 2. Cancellations and Refunds of Fees<\/strong><\/p>\n

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    1. Statutory Right of Withdrawal for Online Bookings<\/strong>: For language courses booked online, the participant has the right to withdraw from the contract within a period of 14 days<\/strong> from the date of contract conclusion without giving any reason.The right of withdrawal expires prematurely if the service has been fully performed or if the performance of the service has begun with the participant\u2019s prior express consent and acknowledgment that they will lose their right of withdrawal once the contract has been fully performed by the school.<\/li>\n
    2. In the case of Sprachschule Aktiv M\u00fcnchen<\/strong>, the performance of the service is explicitly deemed to have commenced as soon as the participant: \u00a0actively participates in the first scheduled lesson<\/strong> (in person or online), or logs in for the first time<\/strong> to the provided online course area or learning platform, or requests and receives official confirmations for visa procedures<\/strong> (e.g., enrollment certificates for the immigration authorities).<\/li>\n
    3. General Cancellation Policy (On-site and Online):<\/strong> Regardless of the statutory right of withdrawal for online bookings, the following cancellation conditions apply to all courses: \u00a0booked language courses may be cancelled free of charge no later than five (5) business days prior<\/strong> to the official course start date. If the participant fails to provide a proper written cancellation notice within this timeframe, the full course fee<\/strong> shall remain due and payable. This provision applies independently of the registration date.<\/li>\n
    4. \u00a0Any declaration of withdrawal or cancellation must be submitted in writing<\/strong> (via e-mail or letter) to Sprachschule Aktiv M\u00fcnchen. For courses booked in person on-site, the 14-day statutory right of withdrawal does not apply; in these cases, only the 5-day cancellation policy (as stated in paragraph 2) is applicable.<\/li>\n
    5. \u00a0Upon booking a course, a specific duration and\/or a fixed number of teaching units are agreed upon. This applies to all course types, including private lessons and corporate training. If a participant fails to attend a scheduled lesson or interrupts the course prematurely, there is no entitlement to a refund, credit, or substitute lessons.<\/li>\n
    6. The participant is authorized to cancel the booked course if the first lesson does not meet their expectations (“Satisfaction Guarantee”). To be valid, this cancellation must be submitted in writing<\/b> (via e-mail or letter) no later than 24 hours after the end of the first lesson<\/b>. In this case, only the first lesson attended will be charged, or if a “free trial” was explicitly agreed upon, the fee will be waived.<\/li>\n
    7. Sprachschule Aktiv M\u00fcnchen reserves the right to replace the assigned teacher with another equally qualified instructor for objective reasons (e.g., illness, personal emergency, or internal reorganization). Such a substitution does not entitle the participant to cancel the contract or claim a refund.<\/li>\n
    8. Mere absence from a course does not constitute a valid cancellation. The participant’s obligation to pay the full course fee remains unaffected by non-attendance or partial attendance.<\/li>\n
    9. \u00a0Courses booked for visa purposes<\/strong> cannot be partially cancelled or refunded. The booking is binding for the entire duration required for the visa process.<\/li>\n<\/ol>\n

      \u00a7 3. Specific Provisions for Private Courses, Couple Courses, and Company Courses:<\/strong><\/p>\n

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      1. A student participating at a private, couple or company course has the opportunity to book lessons at Sprachschule Aktiv M\u00fcnchen according to his or her wishes. The student also may agree on suitable teaching dates with the teacher directly.<\/li>\n
      2. Each couple course contains 24 class hours.<\/li>\n
      3. A student participating at a private or company course may decide personally how many class hours he or she would like to book. Booking a specified number of class hours is binding. If the student does not plan to attend the course, which he or she has already booked and paid for, he or she has no right to claim reimbursement (neither full nor partially).<\/li>\n
      4. A student participating at a private, couple and\/or company course may choose the location freely. In principle, for courses organized outside of school locations no travel expenses for teachers will arise. If the course location is outside the city center (city center defined by public transportation) the student has to cover the teacher\u2019s travel expenses. These are based on the lowest-cost option of public transportation.<\/li>\n
      5. If a booked and agreed upon appointment cannot be realized, it has to be cancelled a day prior to the course date up to 6 pm at the latest. If the last day of the deadline falls on a Sunday or holiday, cancellation has to take place on the last business day prior to that date. In such case, the course date will be re-scheduled. If cancellation does not take place in time, the student has no right to re-schedule any missed lesson.<\/li>\n
      6. Booked class hours in the context of private, couple and\/or company course have to be taken within one year from invoicing. Any claim regarding re-scheduling lessons and\/or reimbursement shall expire after one year.<\/li>\n
      7. After consultation with Sprachschule Aktiv M\u00fcnchen<\/em>, class hours previously paid for can be transferred to a third party. The student has to submit a written explanatory statement.<\/li>\n<\/ol>\n

        \u00a7 4. Specific Provisions for Group Courses, Intensive Courses, and Semi-Intensive Courses:<\/strong><\/p>\n

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        1. Each group course contains 24 class hours which are being taught regularly on 12 pre-defined dates.<\/li>\n
        2. Each intensive course contains 20 class hours per week, 4 class hours a day.<\/li>\n
        3. Semi-intensive courses will be arranged for German courses exclusively. Each semi-intensive course contains 40 class hours of 45 minutes with a duration of 4 weeks.<\/li>\n
        4. The starting date of all courses is set. In exceptional cases, Sprachschule Aktiv M\u00fcnchen reserves the right to switch or change course dates. Course participants will be informed in a timely manner should any change occur.<\/li>\n
        5. In case that the minimum number of participants would not be reached, Sprachschule Aktiv M\u00fcnchen reserves the right to either change or cancel the course. In case a student disagrees with the cancellation, his or her prepaid course fees will be reimbursed.<\/li>\n
        6. After consulting with Sprachschule Aktiv M\u00fcnchen, rebooking in form of changing the course can be approved in exceptional cases. The wish to transfer has to be submitted in writing no later than 5 business days before the beginning of the course. In case of the student failing to submit a written request or submitting it after the deadline, Sprachschule Aktiv M\u00fcnchen reserves the right to reject the request.<\/li>\n
        7. Upon completion of a course each course participants may attend a follow-up course. Each follow-up course requires new registration. Without new registration a place will not automatically be reserved.<\/li>\n<\/ol>\n

          \u00a7 5. Specific Provisions for German Courses:<\/strong><\/p>\n

          Provisions of \u00a7 3 apply to private, couple, and company courses.
          \nIn case the minimum number of participants would not be reached regarding intensive, semi-intensive, and group courses, the course designated will take place. While hours will be shortened, payment terms remain the same.<\/p>\n

          Intensive Courses<\/strong> containing 4 participants will be taught 2 class hours (60 minutes each lesson hour) per day.
          \nSemi-intensive Courses<\/strong> containing 4 participants will be 2 class hours (45 minutes each lesson hour) per day.
          \nEvening Group courses<\/strong> containing 3 participants will be taught a total of 20 class hours (45 minutes each lesson hour).Group courses containing 2 participants will be taught a total of 16 class hours (45 minutes each lesson hour).<\/p>\n

          \u00a7 6. Provisions for visa-related German courses<\/strong><\/p>\n

          (1) The super-intensive German courses offered by Sprachschule Aktiv M\u00fcnchen<\/em> meet the requirements for applying for a language visa.<\/p>\n

          The following terms and conditions apply to booking language courses required for applying for a language visa:<\/p>\n